Return and Exchange Policy – Smiley Shops

in Smiley ShopsYour satisfaction is our priority! We are keen to provide a safe and smooth shopping experience for our customers, so we provide you with Flexible return and exchange policy It guarantees your right in case you are not satisfied with the product received.

🔹 Return and exchange terms

1️⃣ Return period:
You can request a return or exchange of any product within One day from the date of receipt of the request, provided that it is in its original condition.

2️⃣ Product Condition:

  • The product must be Unused, undamaged, with all original accessories and packaging..
  • Products that have been damaged due to misuse or neglect cannot be returned.

3️⃣ Non-returnable products:

  • Personal products such as underwear, cosmetics and perfumes (unless there is a manufacturing defect).
  • Digital products such as vouchers and e-gifts.
  • Products that are manufactured or customized to order.

4️⃣ Replacement cases:

  • If the product arrives damaged or defective.
  • If the product is completely different from the description stated in the store.
  • In case you receive the wrong product.

🔹 Steps to request a return or exchange

1️⃣ Submit application:

  • Log in to your account on Smiley Shops Go to My requests.
  • Select the product you wish to return or exchange, then click “Refund Request” With an explanation of the reason.
  • Upload clear photos of the product if necessary.

2️⃣ Review the application:

  • Your application will be reviewed within Three days By our team, and we will notify you of approval or rejection via email or a notification in your account.

3️⃣ Product return:

  • After approval, shipping details will be sent to you.
  • Please repack the product in a secure manner to ensure it is not damaged during shipping.

4️⃣ Refund:

  • The amount will be refunded using the same original payment method within ten days After receiving and inspecting the product.
  • In case of cash on delivery, the amount will be transferred to your digital wallet or bank account.

🔹 Return and exchange fees

  • If the reason for the return is Store error (wrong product, damaged, not as described)We will bear all shipping costs.
  • If the reason for the return is Due to customer's desire (not wanting the product, changing mind)Shipping charges may apply or delivery costs may be deducted from your refund.

📩 Contact us

If you need any assistance, please feel free to contact customer service via:
📧 e-mail: info@smiley-shops.com

We are here to ensure you have the best shopping experience! 😊