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Questions and Answers

Frequently Asked Questions

1️⃣ How can I register in Smiley Shops?

You can easily register by clicking on the button. "registration" Enter your basic data, or use your Google or Facebook account.

2️⃣ How do I search for the products I want?

You can use Search bar at the top of the page, or browse the different sections to find the products that suit you.

 

3️⃣ Can I return the product if it does not match the description?

Yes, you can submit a return request within specific number of days From the date of receipt, provided that the product is in its original condition.

 

4️⃣ What are the available payment methods?

We offer several payment methods, such as electronic payment, cash on delivery (in some areas), and soon payment via digital wallets.

 

5️⃣ How long does it take to deliver the order?

Delivery time varies depending on the seller and geographical location, and orders are usually delivered within 3-7 working days.

 

6️⃣ How do I follow up on the status of my order?

You can track your order through Your personal account > My requests, where you will find updates on shipping and delivery status.

 

7️⃣ Are gift vouchers available? And how can I use them?

Yes, you can buy gift vouchers from the store and send them to friends, and they can be used when paying on Smiley Shops.

 

8️⃣ What do I do if I encounter a problem with the order?

If you encounter any problem, you can contact Customer Service By email info@smiley-shops.com Or through direct support on the site.

🔹 Frequently asked questions for sellers

1️⃣ How can I register as a seller on Smiley Shops?

You can register via the page "Join as a seller"Fill out the required information form, and your application will be reviewed within 48 hours.

 

2️⃣ Are there any fees to open a store on Smiley Shops?

Registration is free, but a fee is charged. small percentage From each sale as a service fee for the platform.

 

3️⃣ How can I manage my products and offers?

After registration, you will get: Private control panel Allows you to add products, modify prices, and track orders easily.

 

4️⃣ What are the sellers' shipping and return policies?

Sellers must adhere to policies. Smiley Shops For shipping and returns to ensure customer satisfaction, they can specify their shipping options through the control panel.

 

5️⃣ How do I receive my profits?

Earnings are transferred to your bank account or digital wallet according to the approved payment cycle.

 

6️⃣ Can I offer offers and discounts on my products?

Yes, you can set up Seasonal discounts or promotions Directly from your dashboard to increase sales.

 

7️⃣ What do I do if I have a problem with a customer?

You can contact seller support to resolve any sales or customer issues.

 

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