{"id":2162,"date":"2025-01-31T15:25:43","date_gmt":"2025-01-31T15:25:43","guid":{"rendered":"https:\/\/smiley-shops.com\/?page_id=2162"},"modified":"2025-01-31T15:43:49","modified_gmt":"2025-01-31T15:43:49","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9","status":"publish","type":"page","link":"https:\/\/smiley-shops.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Return and Exchange Policy \u2013 Smiley Shops<\/strong><\/h2>\n\n\n\n<p>in <strong>Smiley Shops<\/strong>Your satisfaction is our priority! We are keen to provide a safe and smooth shopping experience for our customers, so we provide you with <strong>Flexible return and exchange policy<\/strong> It guarantees your right in case you are not satisfied with the product received.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\ud83d\udd39 Return and exchange terms<\/strong><\/h3>\n\n\n\n<p>1\ufe0f\u20e3 <strong>Return period:<\/strong><br>You can request a return or exchange of any product within <strong>One day from the date of receipt of the request<\/strong>, provided that it is in its original condition.<\/p>\n\n\n\n<p>2\ufe0f\u20e3 <strong>Product Condition:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be <strong>Unused, undamaged, with all original accessories and packaging.<\/strong>.<\/li>\n\n\n\n<li>Products that have been damaged due to misuse or neglect cannot be returned.<\/li>\n<\/ul>\n\n\n\n<p>3\ufe0f\u20e3 <strong>Non-returnable products:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal products such as underwear, cosmetics and perfumes (unless there is a manufacturing defect).<\/li>\n\n\n\n<li>Digital products such as vouchers and e-gifts.<\/li>\n\n\n\n<li>Products that are manufactured or customized to order.<\/li>\n<\/ul>\n\n\n\n<p>4\ufe0f\u20e3 <strong>Replacement cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the product arrives damaged or defective.<\/li>\n\n\n\n<li>If the product is completely different from the description stated in the store.<\/li>\n\n\n\n<li>In case you receive the wrong product.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\ud83d\udd39 Steps to request a return or exchange<\/strong><\/h3>\n\n\n\n<p>1\ufe0f\u20e3 <strong>Submit application:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your account on <strong>Smiley Shops<\/strong> Go to <strong>My requests<\/strong>.<\/li>\n\n\n\n<li>Select the product you wish to return or exchange, then click <strong>\u201cRefund Request\u201d<\/strong> With an explanation of the reason.<\/li>\n\n\n\n<li>Upload clear photos of the product if necessary.<\/li>\n<\/ul>\n\n\n\n<p>2\ufe0f\u20e3 <strong>Review the application:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your application will be reviewed within <strong>Three days<\/strong> By our team, and we will notify you of approval or rejection via email or a notification in your account.<\/li>\n<\/ul>\n\n\n\n<p>3\ufe0f\u20e3 <strong>Product return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After approval, shipping details will be sent to you.<\/li>\n\n\n\n<li>Please repack the product in a secure manner to ensure it is not damaged during shipping.<\/li>\n<\/ul>\n\n\n\n<p>4\ufe0f\u20e3 <strong>Refund:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The amount will be refunded using the same original payment method within <strong>ten days<\/strong> After receiving and inspecting the product.<\/li>\n\n\n\n<li>In case of cash on delivery, the amount will be transferred to your digital wallet or bank account.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\ud83d\udd39 Return and exchange fees<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the reason for the return is <strong>Store error (wrong product, damaged, not as described)<\/strong>We will bear all shipping costs.<\/li>\n\n\n\n<li>If the reason for the return is <strong>Due to customer&#039;s desire (not wanting the product, changing mind)<\/strong>Shipping charges may apply or delivery costs may be deducted from your refund.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\ud83d\udce9 Contact us<\/strong><\/h3>\n\n\n\n<p>If you need any assistance, please feel free to contact customer service via:<br>\ud83d\udce7 <strong>e-mail:<\/strong> <a href=\"mailto:info@smiley-shops.com\">info@smiley-shops.com<\/a><br><\/p>\n\n\n\n<p>We are here to ensure you have the best shopping experience! \ud83d\ude0a<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u2013 Smiley Shops \u0641\u064a Smiley Shops\u060c \u0631\u0636\u0627\u0643 \u0647\u0648 &#8230; <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2162","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smiley-shops.com\/en\/wp-json\/wp\/v2\/pages\/2162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smiley-shops.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smiley-shops.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smiley-shops.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smiley-shops.com\/en\/wp-json\/wp\/v2\/comments?post=2162"}],"version-history":[{"count":2,"href":"https:\/\/smiley-shops.com\/en\/wp-json\/wp\/v2\/pages\/2162\/revisions"}],"predecessor-version":[{"id":2183,"href":"https:\/\/smiley-shops.com\/en\/wp-json\/wp\/v2\/pages\/2162\/revisions\/2183"}],"wp:attachment":[{"href":"https:\/\/smiley-shops.com\/en\/wp-json\/wp\/v2\/media?parent=2162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}